Return Exceptions (Non-Returnable Items)

  • For safety and sanitary reasons, we are unable to accept returns on load-bearing climbing equipment, clothing worn next to skin, helmets, harnesses, sleeping bags, climbing safety items and outlet items.
  • If you mail in a return with excluded items, they will be returned at your expense.
  • Items that are not excluded from returns may be returned if the items are in NEW, UNUSED condition and have all original tags/packaging attached. For items returned without packaging/tags a 15% restocking fee may be applied.
  • Please visit us in our store to help with fitting, exchanges, and product recommendations. Contact customer support and we will help answer any questions we possibly can.